Terms of Service

Overview

Welcome to Best Mart. The terms “we”, “us”, and “our” refer to Best Mart.

Best Mart operates this online store and website, including its products, services, content, features, and tools, to provide customers with an easy and convenient shopping experience.

By accessing, browsing, or using our website, or by placing an order with us, you agree to these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or services.

Section 1 – Website Use and Customer Information

You agree to provide accurate, complete, and current information when placing an order or contacting us.

This may include your name, phone number, email address, billing information, and delivery address.

You are responsible for ensuring that the information provided by you is correct. Best Mart is not responsible for delivery problems caused by incorrect or incomplete customer information.

You agree to use our website only for lawful purposes and in a manner that does not harm our website, business, or other customers.

Section 2 – Our Products

We make reasonable efforts to display our products, images, colors, sizes, and descriptions as accurately as possible.

However, the actual color or appearance of a product may vary slightly depending on your device, screen settings, lighting, and photography conditions.

Product availability, specifications, prices, and descriptions may change without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

Section 3 – Orders

When you place an order through our website, you are requesting to purchase the selected products.

We reserve the right to accept, cancel, or decline an order when necessary, including situations involving incorrect product information, pricing errors, stock availability, suspicious activity, or inaccurate customer information.

We may contact you by phone, WhatsApp, or email to confirm your order before shipment.

Please make sure that your contact and delivery information is correct before placing an order.

Once an order has been shipped, cancellation may not be possible. Any return or refund will be handled according to our Return & Refund Policy.

Section 4 – Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time you place the order.

Shipping charges, if applicable, will be shown during the checkout process or communicated before order confirmation.

For Cash on Delivery orders, payment must be made to the delivery person at the time of delivery.

Customers are responsible for providing accurate payment and order information.

Section 5 – Shipping and Delivery

Best Mart provides delivery across Pakistan.

Delivery times are estimates and may vary depending on the customer's location, courier service, weather conditions, holidays, public events, or other circumstances beyond our control.

We are not responsible for delays caused by courier companies or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

If a customer refuses to accept a confirmed Cash on Delivery order, additional delivery or return charges may apply.

Section 6 – Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should review our Return & Refund Policy before placing an order.

If you receive a damaged, defective, or incorrect product, please contact us within the time period specified in our Return & Refund Policy.

Section 7 – Intellectual Property

All content available on the Best Mart website, including our logo, brand name, product images, photographs, graphics, text, designs, and other materials, belongs to Best Mart or is used with appropriate permission.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our prior written permission.

Section 8 – Third-Party Services and Links

Our website may contain links, services, or features provided by third parties.

Best Mart is not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Section 9 – Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

However, purchases made through our store are transactions between you and Best Mart.

Shopify is not responsible for the products sold by Best Mart or for the transactions between Best Mart and its customers.

Section 10 – Privacy

Your personal information is handled according to our Privacy Policy.

By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy.

We may collect information such as your name, phone number, email address, delivery address, and order information when necessary to process and deliver your order.

Section 11 – Customer Reviews and Feedback

If you submit a review, comment, suggestion, photograph, or other feedback to Best Mart, you agree that the information you provide is truthful and does not violate the rights of any other person.

You must not submit content that is unlawful, abusive, threatening, misleading, offensive, defamatory, or that violates intellectual property rights.

Best Mart reserves the right to remove content that violates these requirements.

Section 12 – Errors and Inaccuracies

Occasionally, our website may contain typographical errors, incorrect product information, pricing errors, or other inaccuracies.

We reserve the right to correct such errors, update information, change prices, or cancel an order if necessary.

If an order is affected by an error, we may contact the customer using the contact information provided with the order.

Section 13 – Prohibited Activities

You agree not to:

• Use our website for unlawful purposes.

• Attempt to damage or disrupt our website.

• Provide false or misleading information.

• Attempt to gain unauthorized access to our website or systems.

• Copy or misuse our content, images, logos, or product information.

• Use our website to commit fraud or any other illegal activity.

• Interfere with the shopping experience of other customers.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

Section 14 – Disclaimer

We make reasonable efforts to keep our website, product information, and services accurate and available.

However, we do not guarantee that our website will always be available, uninterrupted, secure, or completely free of errors.

Product images and descriptions are provided to help customers understand the products, but slight differences may occur due to photography, lighting, screens, or manufacturing variations.

Section 15 – Limitation of Liability

To the extent permitted by applicable law, Best Mart will not be responsible for indirect or consequential losses arising from the use of our website or products, including losses caused by circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Section 16 – Changes to These Terms

We may update or change these Terms of Service from time to time.

Any updated Terms will be posted on this page. Your continued use of our website after changes are posted means that you accept the updated Terms.

We recommend checking this page periodically for updates.

Section 17 – Governing Law

These Terms of Service are intended to be governed by the applicable laws of Pakistan.

Any disputes relating to these Terms or your use of our website will be handled in accordance with applicable Pakistani law.

Section 18 – Contact Information

If you have any questions about these Terms of Service, please contact us:

Best Mart
Email: abaig5000@gmail.com
Delivery: All Over Pakistan