Return & Refund Policy

At Best Mart, we want you to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Return Period

You can request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and unworn.

• Be in its original condition.

• Be in the original packaging.

• Include all original tags, accessories, and items that came with the product.

• Be accompanied by your order details or proof of purchase.

Products that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact us at:

Email: abaig5000@gmail.com

Please provide your order number, product name, and reason for the return. For damaged, defective, or incorrect products, please also provide clear photos or videos showing the issue.

Please do not send any product back before contacting us and receiving return instructions from Best Mart.

3. Damaged, Defective or Wrong Product

Please inspect your order immediately after receiving it.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the situation.

Clear photos or videos may be required to verify the issue.

4. Change of Mind / Unwanted Product

If you simply change your mind or no longer want the product, you may request a return within 7 days, provided the product is unused, unworn, and in its original packaging.

In such cases, return shipping charges may be the customer's responsibility.

5. Non-Returnable Products

The following products are generally not eligible for return:

• Used or worn products

• Products without original packaging

• Products with missing tags or accessories

• Products damaged due to misuse, negligence, or improper handling

• Personalized or customized products

• Opened or used personal-care products

• Sale or clearance products, unless they are received damaged, defective, or incorrect

6. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible. If you refuse or return a shipped order, applicable return or delivery charges may be deducted from any eligible refund.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are requested to accept their confirmed orders upon delivery.

Repeated order cancellations, refusal of parcels, or placing orders without genuine intent to purchase may result in restrictions on future COD orders.

8. Exchanges

If you want to exchange a product, please contact us within 7 days of receiving the order.

The product must be unused, unworn, and in its original packaging with all tags and accessories.

Exchanges are subject to product availability.

9. Return Shipping

If the return is due to a wrong, damaged, or defective product received from Best Mart, we will provide instructions regarding the return shipping.

For returns due to change of mind, incorrect size selection, or any other reason not caused by Best Mart, the customer may be responsible for return shipping charges.

10. Refunds

Once we receive the returned product, we will inspect it and notify you whether the return has been approved.

If your refund is approved, the refund will be processed through the applicable payment method.

For Cash on Delivery orders, eligible refunds may be processed through an available refund method after the required details are provided.

Please allow reasonable processing time for the refund to appear in your account, depending on the payment method or financial institution.

11. Return Rejection

A return may be rejected if:

• The product has been used or worn.

• The product is damaged due to customer misuse.

• Original packaging, tags, or accessories are missing.

• The return request is made after the applicable return period.

• The product does not match the product originally delivered by Best Mart.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Best Mart
Contact: 03130113389
Email: abaig5000@gmail.com
Delivery: All Over Pakistan